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RMA Requests

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Once an order is placed on your website, the customer who placed the order can create a Return Merchandise Authorization (RMA) request if they wish to partially or fully return the merchandise. All RMA Requests can be found under the Customers section in the left navigation of SEO-Cart. Once viewing your New/Approved RMA requests, you can change the RMA request status, specify the date and condition that the item(s) within the RMA requests were returned back to you, send a Memo to the buyer, and change the RMA status. There are up to 4 classifications for an RMA Request:
  • New (RMA request has not yet been reviewed)
  • Approved (Once an RMA request has been approved, an email will be sent to the customer to ship the merchandise back.)
  • Rejected (RMA request has been rejected by a store administrator, an email will be sent to the customer if their RMA request has been rejected.)
  • Refunded/Replaced (RMA request has already been approved and merchandise has been refunded or replaced)

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