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Configuring Customer Order Notifications

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You can configure and customize various notifications sent to a customer after they place an order or after you change the status of their order.

Configure Order Email Receipt Sent to Customer

  1. Login to SEO-Cart and go to Configure->Order Page Settings
  2. Scroll to the "Order Email Settings" section.
  3. It is recommended to set a valid "Order Email From Address" and customize the "Order Email Header" and "Order Email Footer" fields that are sent in the email receipt.
    • Note that the customer placing an order will be the only one who sees the custom email header and footer.

Configure Order Status Change Email Notifications

  1. Login to SEO-Cart and go to Configure->Order Page Settings
  2. Scroll to the "Order Status Change Email Notification Settings" section.
  3. Enable the checkbox(es) for when you would like to send a separate confirmation email to the customer after you change the order status.
  4. Set the Subject, Header, and Footer text fields for what to display to the customer.
    • Note that in the order status change email notification sent to the customer, the email will also include the items purchased, shipping info, and customer info in between the email notification header and footer. If a tracking number or refund is set, this information will also automatically be displayed to the customer.

Configure Order Receipt Page Displayed After Order

  1. Login to SEO-Cart and go to Configure->Order Page Settings
  2. Click the "More Custom Settings" button towards the top of the page.
  3. Scroll to the "Order Receipt / Results Page" section.
  4. Enter custom text for the header or footer fields to display to the customer on the order receipt page.
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